Do you accept any forms of payment other than Credit Card and Money Order?
Currently, we do accept bank wire. You need to include a printed copy of your order invoice, write the order (or invoice) number on the bank wire document, and then you will ask your bank to wire the amount to NammorWholesalers account bank, which will be sending to you with the order price.
What can I expect when I place my order? Do you guys follow up with receipts or tracking numbers?
You will receive an email from us when you place your order which will contain your order confirmation. We will also send a another email with a tracking number at the point your order is ready to be shipped. you may keep in contact with us through emails and through telephone calls, as it may pleases you. Please rest assured that all our orders are processed as quickly and as efficiently as possible. To track an order you can track packages through your nammoewholesalers.com registration account by sending us a direct email at email@example.com
I’m worried my order will break in transit, how do you package your hookah pipes?
We take great extra care to ensure your order arrives in perfect condition – 99% of our orders arrive on time and undamaged. Hookah bases and tobacco bowls are wrapped in bubble wrap and the entire order is packed in single cartons and in master cases. Even with the great care we take to ensure safe travel to you, it’s always possible damage may occur in shipping. For this reason, all of our shipments are fully insured and we will replace any products that arrive damaged or broken. If an item does arrive damaged, please follow the steps listed below.
What do I do if an order arrives damaged, or breaks upon setup?
Despite the attention and care we devote to hand-packing each individual order, unforeseen circumstances while an order is in transit can damage the package contents. If something arrives damaged, follow these steps to ensure the fastest and most thorough possible service:
1. Take pictures of the damaged item(s) with a digital camera or camera-phone for documentation (this also helps us when filing a damage claim with the shipping carrier.)
2. Attach the digital pictures to an email.
3. Include a description of the problem in the email along with the order number (or invoice number).
4. Send the email to firstname.lastname@example.org. After we receive the email, we’ll reply back quickly to notify you of the actions we take or to request additional information.
What if something is wrong with my order?
We strive for the highest level of accuracy in order fullfilment. Our orders are triple checked to ensure they leave in perfect conditions, with a QC and QA on lines of the production and packing, yet occasionally mistakes are a result f human error and in-intentionally committed . We will be happy to correct any mistake we make and we ask that you contact us immediately upon discovery of any errors.
Where are you guys located, can I come and check the products in person?
All Nammor Hookah and Nammor Accessories orders are shipped from our factory in Egypt and all shishah tobacco orders are shipped from our factory in Jordan, you are most welcome to come and check you products before 3 to 4 days from the shipping time, though contacting directly on our email email@example.com